Support and Help Channels

  • 1 hour ticket response time
  • A one hour Ticket Resolution Guarantee

  • Each ticket you send to our client support team will be answered within less than 1 hour. All normal queries are going to be replied to asap. However, if the support question you have sent us calls for the help of a competent technician, we’ll address the ticket to him and will inform you about the hold–off.

  • Top quality support service
  • Top–quality Technical Assist Service

  • We are working for you 24/7/365 to provide you with advices and tech support as well as to help you with any trouble that you could come across whilst dealing with your virtual server. We’ll help you with all pre–configured packages, such as your Operating System, server admin panel (based on the VPS type) and the Online Control Panel designed 100% by our developers.

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Online Control Panel that is included at zero cost with your VPS gives an internal article base. You’ll find an assortment of descriptive how–to articles and reviews and a collection of step by step video tutorials that present all the important web site supervision duties. You can gain access to them by clicking on the Help or Video control keys in the upper right corner of each Control Panel section.