Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • In the Online Control Panel you will find a detailed Help section featuring loads of help articles and frequently asked questions. They are compiled by our support team of proficient techs. Simply fill in your question and our clever platform will give you the most appropriate answer.

  • Top quality support service

  • Educational Video Clips

  • For all of you who wish to discover how to take care of a regularly encountered problem by watching a training video, we have added a selection of video tutorials to our Online Control Panel. All the tutorial videos are short and easy to follow. They offer you visual demonstrations of different site administration techniques.

  • Intuitive help center

  • A One–Hour Support Ticket Response Guarantee

  • With all our semi–dedicated servers, we offer a 24x7 client care service with a 1–hour ticket response guarantee. Our team of capable tech support engineers will be available to you to reply to all the inquiries that you could possibly have. During non–peak periods, an answer will be supplied in even less than 20 minutes.