Customer Support Channels
A One–Hour Response Time Guarantee
Each assistance request you send to us will be replied to within maximum one hour. If your support ticket or email needs additional assistance from a system administrator, we will forward it and leave a note to notify you that your matter is being worked on. If you make use of our Administration Services package, all of the tasks included there will be completed at a time that is convenient for you.
A Premium–Quality Support Service
Should you require any help using our Online Control Panel or with any of the applications that we’ve preinstalled on the dedicated hosting server for you, don’t hesitate to contact our client support team at any time via the ticketing system. Furthermore, should you need assistance managing your server, you can make use of the Administration Services package, which includes weekly OS updates, troubleshooting and installation procedures, server monitoring and rebooting procedures, backup hard drive space, etc.
An Intuitive Help Section
Each Linux dedicated hosting server is equipped with our free–of–cost Online Control Panel, which boasts an extensive knowledgebase plus a set of educational video tutorials. Whenever you need assistance while working with the Online Control Panel, just press the Videos or Help buttons located in the top right corner.