A 99.9% Server Uptime
The primary advantage of creating your own hosting platform is that you don’t need to worry about compatibility issues – you configure a given set of software applications in such a manner as to be compatible with a particular set of hardware parts. The final result is something way more solid and reliable, because there are less potential chances of failure. We have built our cloud hosting platform using tried and trusted hardware components coupled with a significantly tweaked version of SELinux so as to create a completely riskless home for your own personal sites.
This is why, with each of our Linux hosting plans we offer you a 99.9% server uptime guarantee. This guarantee is valid for all datacenters.
A 99.9% Network Uptime
Apart from our cloud hosting system, we’ve also built our own internal network in each one of our datacenters. Everything is based on high–end hardware elements furnished by Juniper. On top of that, on each and every router, we’ve placed a firewall with a sophisticated algorithm so as to sift all dubious requests.
Hence, in all our datacenters – in our data center in USA, in our data center in United Kingdom, in our data center in Finland, in our data center in East Europe and in our data center in Australia, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee applies to all hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting plans. If you’re not pleased with our services, or if you think that they are insufficient, or if you decide that you require a VPS instead of a cloud hosting plan – you will get a full refund, no questions asked.
All domain name registrations are non–refundable, but you will retain complete control over your domains even when you cancel your account with us.
24/7 Technical Support
We have punctiliously selected each individual member of our 24x7 support team to ensure that we can provide the best possible tech support service you can get. Each of our customer service technicians has several years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Moreover, they are available 24/7/365 – you’ll be able to contact them at any moment and they’ll respond as fast as possible.
Their average support ticket response time is well under twenty minutes, while with many other web hosting companies you have to wait around for days. And we also offer a 1–hour response time guarantee. Regardless of what happens, your questions will be answered within 1 hour.