In the event that you have ever had a hosting account before or you have dealt with any other type of online service, you're probably well aware from your own experience that for certain things it's better to talk to a live person on the phone instead of exchange tickets or e-mail messages. If you want to find out more about a service before you decide to buy it or if something small-scale should be made, for example, it is easier and a lot faster to do it real-time. When you're given the option to connect with representatives over the phone, it's very likely that you are working with a real website hosting supplier, not a reseller. The type of support that you will get on the phone differs between different companies - from common issues to expert tech support. Generally most suppliers supply pre-sales assistance and 1st level phone support, while more complicated technical matters are managed via e-mail or tickets.
Phone Support in Hosting
As we have live telephone support 14 hrs per day, you're able to contact us and talk with one of our customer support agents to find out more about the Linux hosting that we supply and ensure that our servers meet the system requirements for your web sites prior to purchasing anything. For your convenience, we have telephone numbers on 3 different continents so you're able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already an existing customer, you will be able to call about general and billing issues, and about some tech issues. In case the trouble is strictly technical or it requires more time to analyze, you will have to employ our ticketing system, which will enable both you and our technical support team to track the details supplied by both sides.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer include real-time phone support for fourteen hours a day. In case you wonder which package will be suitable for your web sites, you'd like to learn more about the plan's specifications or you need any other information about our solutions, you can call any of the local telephone numbers which we have in the U.S.A., the UK and Australia and our customer support agents will assist you. In case you already own an account, you'll be able to get in touch with us about sales and general issues, although we are usually able to assist with a number of technical issues as well. For strictly tech difficulties you should take advantage of our in-built ticketing system where the conversation between you and our technical support team will be in 1 place, which is the better option in case the issue requires more time to be taken care of or it has to be escalated to our sysadmins.