In case you’re a site owner, a problem may always occur and it doesn’t necessarily need to be connected with the web hosting service. For example, something may go wrong when you bring an Internet application up to date or some crucial data might be modified or erased incidentally. Regardless of what the nature of the problem may be, you will need to get in touch with the respective client care staff and ask them to restore a backup or to help you fix the problem that you’re having. How quickly they will do it will predetermine how much time your sites will be inaccessible. For specific websites such as community portals or Internet shops, a continuous outage duration often equals losing users and cash. Therefore, it’s of vital importance that you use the services of a company that offers not only a very good client care service, but also a quick one.
One-Hour Response Guarantee in Hosting
Our Linux hosting feature a 60-minute response time guarantee, which implies that regardless of what question or complication you may have, we will always be there to lend a helping hand. Actually, it rarely takes more than half an hour to get a problem resolved or a question answered, and this is valid for both technical and pre-sales matters. Our customer care staff members will be at your disposal 24/7, even on national holidays and weekends, which implies that you’ll receive immediate assistance at all times. We realize just how costly time can be, so by the time we reply to your support ticket or email, we’ll have probed into the matter and, if we haven’t come up with a solution, we’ll give you more info about what you have to do on your end, if the circumstances necessitate this. With our support services, you can be certain that there will be somebody to help you immediately, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a helpdesk ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server, you will obtain an answer within maximum 1 hour. You can get in touch with us at any time in regards to billing, general or technical issues and given that we are available 24 hours a day, 7 days a week, 365 days a year, you will invariably obtain help in a well-timed fashion. Based on the specific question or issue, we will give you more information, eliminate the obstacle if it’s been caused by something that is within our reach or advise you on what steps to take if you need to alter a certain setting for a web app that we can’t access. You can just forget about waiting for a day for every response. In fact, in the majority of cases we reply to tickets and emails within twenty to twenty five minutes max.