A live chat is among the many channels of communication offered by some hosting providers as part of their support services. Depending on the supplier, the chat can be used for pre-sales, billing and/or technical support. This method of communication is quicker than a support ticket and it will make it less likely to misspell or misunderstand something in comparison to a call with a representative. Furthermore, if the trouble that you experience needs some time to be examined and dealt with, you can do something else in the meantime rather than just waiting, like you would have to do if you call. You can also employ a live chat assistance service for free as long as you have world wide web access even when your website hosting supplier is based in a different country and they don't have a local phone number that you can call.
Live Chat Support in Hosting
As a part of the support services that we supply for all of our Linux hosting, you will find live chat support that is online every day, even on holidays. You'll be able to get in touch with us regardless if you already have an account or not, since we can help you with all kinds of things, ranging from giving you common information about our services in case you aren't a customer yet and you are considering to purchase one of our packages, to helping you with installing an email account in an e-mail client. Some issues are more technical and time-consuming, therefore you'll need to employ the ticketing system which is built-in the Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for a number of things.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support as part of our services, therefore when you have any kind of questions about our semi-dedicated hosting, you will be able to get in touch with our customer care team at any moment regardless of whether you've already acquired an account or not. In general, the chat service is for pre-sales, billing and common questions and difficulties, but we're able to help you with quite a few tech questions as well. We will help you choose the proper package for your websites if you do not have an account yet, we can answer all the billing questions or concerns you may have or we can assist you with setting up your new email address on your computer or smartphone - all this will be done in a timely manner because our live chat service is online all day, each and every day. No matter when you need help, you are able to talk with an agent and save a long time.