If you’ve bought a hosting plan and you’ve got certain inquiries relating to a particular feature/function, or if you have faced a certain difficulty and you require help, you should be able to touch base with the respective technical support staff. All hosting providers use a ticketing system regardless of whether they provide other methods of contacting them along with it or not, because of the fact that the fastest way to resolve a problem most often is to send a ticket. This mode of communication renders the responses sent by both sides simple to follow and enables the tech support staff members to escalate the problem in case, for instance, an admin should become involved. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you must have no less than two different accounts to get in touch with the client care team and to actually manage the hosting space. Incessantly switching between different accounts could be a bore, not to mention the fact that it requires quite a long time for most hosting providers to answer ticket requests.
Integrated Ticketing System in Hosting
With a hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any trouble ticket while you’re browsing your website files or modifying different settings. The ticketing system is being monitored 24-7 by our client service staff and the response time is no more than 60 minutes, but it rarely takes more than twenty minutes to obtain help. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request information with regard to any billing or technical problem. On top of that, you can read a selection of articles, which will help you resolve the most commonly encountered complications yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The support ticket system that we use is incorporated into the Hepsia hosting Control Panel, which we have developed for our semi-dedicated hosting, so you won’t need a different support platform to contact our help desk team – you can do that on the spot the moment you stumble upon a predicament. Opening a new ticket takes a couple of clicks of the mouse and finding an older one is equally easy. With our smart search box, you can quickly track down any ticket that you’ve opened in the past. You can submit a ticket at any moment since our client support engineers are available 24-7 and respond in less than 60 minutes, even though it rarely takes that much to receive an answer. With Hepsia, you’ll have everything in a single place and you can just forget about the need to use 2 or more platforms to solve a simple issue.