The availability of the customer and tech support that a hosting company offers can tell you a lot for the services that they supply as well. If you are allowed to use just emails and tickets, you have almost certainly come across some reseller not the web hosting provider. If this is the case, you'll probably have to wait for a few days to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real hosting company for extra assistance. If the supplier offers different means of communication with fast response time available at any time, they are most likely the top provider, not just a reseller. Which means that you will benefit from prompt assistance and quality support as they'll have direct access to the servers where your account is. Regardless of the problem - technical or sales, it's generally much better to be able to contact your hosting company directly using your favourite way of communication.
24/7 Customer Support in Hosting
The customer and tech support services for our hosting plans are twenty-four-seven, so you can forget all about waiting for several days in order to get assistance. If you aren't our client yet, you can phone us, chat with a representative or send an email. In case you do have an account, you can open a support ticket on top of the other three options for contact. You can choose the most appropriate way to contact us depending on where you are or the device you are using. We will assist you for more or less any hosting-related question that you have or issue that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the maximum reply time will never exceed an hour.
24/7 Customer Support in Semi-dedicated Hosting
You can test our support services even before you get a semi-dedicated server account from us as we have telephone and online chat support for billing, pre-sales and common queries. Our representatives will help you find the ideal package or give you info about our servers, to check whether the system requirements for your web sites are met. If you are an active customer, you can also contact us through electronic mail or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you employ any of these two ways of contact, you will get an answer within a maximum of an hour and that’s 24/7, including weekends and public holidays. If you have used the hosting services of other suppliers, even large ones, you will be able to compare the response time as it ordinarily takes a full day for them to handle a ticket.
24/7 Customer Support in VPS
With our VPS, you won't ever need to wait for more than one hour to receive help for any problem that you could experience regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all the support tickets that you open from your billing Control Panel or email messages that you send to our tech support crew. We also have local telephone numbers in a couple of countries globally as well as a live chat service where we can easily assist you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so whatever your question or issue is, there'll always be somebody to help you in a timely manner. When you need assistance with third-party software, that you cannot set up or which gives you problems, you will be able to take advantage of the Managed Services upgrade package that we supply with all VPS plans.
24/7 Customer Support in Dedicated Hosting
If you purchase a dedicated server through us, you will be able to get in touch with us at any time using a number of channels and the maximum time that you'll have to wait for an answer is up to 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a weekend or a holiday and we can help you with anything relevant to the applications which are pre-installed on the server. To contact us about a technical issue, you can open a trouble ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of general questions or you'd like to find out about our services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in several countries around the world. In case you'd like to receive help with third-party software that you can't deploy or manage effectively, you will be able to add the Managed Services upgrade to your plan and our system administrators will assist you.