Regardless of the fact that the web hosting service supplied by the different companies is practically identical, every provider has a customized platform with its own tweaks and ways to carry out particular operations. In such a situation, an information-stuffed knowledge base will be pretty useful both for persons with little to no practical experience and for technically practiced users who will sooner or later learn how particular operations are carried out, but will waste some time in the meantime. The objective of such a knowledge base is to help make the service quick and simple to use, saving users time and energy. The consequence is more pleased clients, since they can easily find the info they want, and much less work for the help desk team representatives, because usually the vast majority of the inquiries and issues that clients have got are already listed in the knowledge base. Provided that the articles are properly written and cover more topics, you’ll be able to get to know more not only about your account, but also about the hosting service as a whole.
Extensive Online Documentation in Hosting
If you buy a hosting plan through our company, you will obtain access to our thorough online help documentation where you will find info about more or less everything related to our hosting services. The topics range from how to set up an e-mail account on your hand phone, to how to do different things using an .htaccess config file. The articles themselves are written in an easy-to-comprehend manner and offer detailed guidelines on how to complete a certain operation in your Hepsia hosting Control Panel. You can also find information that is not directly connected with Hepsia, for instance one that concerns software apps on your personal computer. The entire list of articles will be available in the Help section of the Control Panel, but those that are related to a particular Control Panel section can be accessed on the spot. Since we’ve included as many topics as possible, you’ll be able to acquaint yourself with more or less everything connected to your web hosting account.
Extensive Online Documentation in Semi-dedicated Hosting
We have prepared an elaborate knowledge base for all our present and prospective clients, so in case you get a semi-dedicated server account from our company, you’ll be able to find any information that you’re looking at any time. We’ve got a huge number of informative help articles, which will help you better understand what is happening in your semi-dedicated account – "What’s PHP?" and "What are file permissions?" are only 2 examples. Our step-by-step manuals will help you accomplish anything you want – extract an archive, import a database, redirect a domain, and so on. Also, we also have troubleshooting instructions, which will permit you to discover what causes a certain problem and the possible solutions for it. If you can’t send e-mail messages or your domain opens an HTTP 500 error message, for instance, you can examine our knowledge base and correct the issue instantly. You can access the articles through each section of the Control Panel, as well as through the dedicated Help section.